Terms of Service
Terms of Service
Domaine Concierge LLC
Effective Date: 3/12/2026
Last Updated: 3/12/2026
These Terms of Service (“Terms”) govern your access to and use of the website, services, communications, and offerings provided by Domaine Concierge LLC (“Company,” “we,” “our,” or “us”).
By accessing our website, engaging our services, submitting a service request, or otherwise interacting with Domaine Concierge LLC, you agree to be legally bound by these Terms.
If you do not agree with these Terms, you must discontinue use of our services immediately.
1. Company Overview
Domaine Concierge LLC is a Florida-based property and lifestyle concierge company that provides personalized assistance, property coordination, and lifestyle support services.
Our services may include, but are not limited to:
Personal concierge services
Lifestyle management
Household coordination
Vendor scheduling and oversight
Property monitoring coordination
Personal errands and assistance
Event coordination assistance
Travel planning assistance
Administrative and logistical support
Luxury lifestyle services and sourcing
All services are performed on a best-effort basis and subject to availability, scheduling, and client cooperation.
2. Independent Contractor Status
Domaine Concierge LLC operates as an independent contractor.
Nothing in these Terms shall be interpreted to create:
A partnership
Joint venture
Employer–employee relationship
Agency relationship beyond limited coordination services
The Company provides independent concierge coordination services only.
Clients acknowledge that:
Domaine Concierge LLC is not an employee, agent, or representative of the client
The Company retains control over how services are performed
Services are provided at the Company's discretion within the agreed scope
3. Scope of Services
Services are customized and may vary depending on client needs.
The Company may:
Coordinate services
Research and recommend vendors
Assist with scheduling
Provide logistical support
However, the Company does not guarantee outcomes, availability, or vendor performance.
We reserve the right to:
Decline service requests
Modify service scope
Refuse services that may be illegal, unsafe, unethical, or outside our expertise.
4. Client Responsibilities
Clients agree to:
Provide accurate information
Communicate requests clearly
Provide necessary authorizations and access
Maintain respectful communication with staff and vendors
Comply with all applicable laws
Clients are solely responsible for decisions made regarding vendors, purchases, bookings, and services coordinated through the Company.
5. Pricing and Payment
Service pricing may include:
Hourly service rates
Monthly concierge retainers
Project-based pricing
Vendor coordination fees
Administrative service fees
Clients may also be responsible for:
Vendor deposits
Travel expenses
Purchases made on behalf of the client
Service fees from third parties
Payment terms may include:
Advance payment
Retainers
Prepaid service packages
Billing upon completion
All invoices must be paid within the timeframe stated.
Failure to pay may result in:
Service suspension
Late fees
Collections action
Legal enforcement
All payments are non-refundable unless otherwise agreed in writing.
6. Chargebacks and Payment Disputes
Clients agree not to initiate chargebacks or payment disputes with their financial institution without first contacting Domaine Concierge LLC to attempt resolution.
Improper chargebacks may result in:
Immediate termination of services
Legal recovery of disputed funds
Additional administrative and legal costs
The Company reserves the right to pursue recovery of unpaid balances.
7. Vendor Liability Disclaimer
As part of concierge services, Domaine Concierge LLC may recommend, coordinate, or refer third-party vendors, contractors, service providers, travel providers, or professionals.
Clients acknowledge and agree that:
These vendors are independent third parties
Domaine Concierge LLC does not own, control, employ, or manage these vendors
Vendor agreements are strictly between the client and the vendor
Therefore, Domaine Concierge LLC shall not be liable for:
Vendor performance
Service quality
Scheduling delays
Property damage
Personal injury
Contract disputes
Vendor negligence
Clients assume all risks associated with engaging third-party providers.
The Company’s role is coordination and facilitation only.
Vendor Referral Disclaimer
Domaine Concierge LLC may, from time to time, recommend or refer third-party vendors, contractors, service providers, professionals, or suppliers (“Vendors”) to clients as part of its concierge and coordination services.
All such referrals are provided solely as a convenience to clients.
Clients acknowledge and agree that:
Domaine Concierge LLC does not own, operate, employ, manage, supervise, or control any third-party vendors.
Vendors operate as independent businesses and are solely responsible for their services, pricing, conduct, and performance.
Any agreements entered into between the client and a vendor are strictly between the client and the vendor.
Domaine Concierge LLC does not guarantee:
Vendor availability
Service quality
Workmanship
Licensing status
Insurance coverage
Professional qualifications
Timelines or project outcomes
Clients are responsible for conducting their own due diligence prior to engaging any vendor.
To the fullest extent permitted by law, Domaine Concierge LLC shall not be liable for any loss, damage, injury, delays, or disputes arising from or related to services provided by third-party vendors, even if such vendors were recommended or coordinated by the Company.
The Company's role is strictly limited to facilitation, scheduling assistance, and coordination when requested by the client.
Non-Circumvention of Vendors
Clients acknowledge that Domaine Concierge LLC has invested significant time, effort, industry expertise, and business resources in identifying, vetting, and establishing relationships with trusted vendors and service providers.
Accordingly, clients agree that they shall not directly or indirectly circumvent, bypass, or avoid Domaine Concierge LLC in order to engage vendors introduced or referred by the Company.
This includes, but is not limited to:
Hiring vendors directly after introduction by Domaine Concierge LLC without the Company's involvement
Attempting to negotiate services directly with vendors initially introduced through the Company
Using vendor contact information obtained through the Company to bypass concierge services
Encouraging vendors to provide services outside of the Company's coordination
If a client engages a vendor introduced by Domaine Concierge LLC outside of the Company's services within twenty-four (24) months of the introduction, the Company reserves the right to charge a referral fee, placement fee, or service fee equivalent to the standard concierge coordination rate or vendor referral fee.
This provision is intended to protect the Company's proprietary vendor network and professional relationships.
Violation of this clause may result in:
Immediate termination of services
Legal action for damages
Recovery of lost service fees
Additional legal costs and enforcement fees
Vendor contact information, pricing structures, and referral relationships maintained by Domaine Concierge LLC constitute proprietary business information and trade relationships.
8. Purchases Made on Client's Behalf
From time to time, the Company may purchase goods or services on behalf of the client.
Clients agree that:
All purchases are made as a convenience service
Clients are responsible for reimbursement
The Company is not responsible for manufacturer defects, warranties, or product issues.
All disputes regarding products or services must be addressed with the original vendor.
9. Confidentiality
Domaine Concierge LLC understands that many concierge clients require privacy and discretion.
We agree to treat client information confidentially, including:
Personal information
Household information
Travel details
Lifestyle preferences
Financial details related to service execution
Information will not be disclosed except:
When required by law
When necessary to coordinate services
When authorized by the client
10. Limitation of Liability
To the maximum extent permitted under applicable law, Domaine Concierge LLC shall not be liable for:
Indirect damages
Incidental damages
Consequential damages
Lost profits
Emotional distress
Loss of use
Property damage caused by vendors
Travel disruptions
Vendor errors
If liability is established, the Company’s maximum liability shall not exceed the amount paid by the client for the specific service involved.
11. Indemnification
Clients agree to defend, indemnify, and hold harmless Domaine Concierge LLC and its members, managers, contractors, employees, and affiliates from any claims, damages, losses, or expenses arising from:
Client misuse of services
Client instructions or decisions
Engagement with third-party vendors
Client violation of law
Breach of these Terms
12. Service Refusal and Client Conduct
The Company reserves the right to refuse or terminate services if a client:
Engages in abusive or threatening behavior
Requests illegal activities
Fails to pay invoices
Violates these Terms
Professional respect is required for all interactions with our team and vendors.
13. Website Use
By using the Domaine Concierge website, users agree not to:
Attempt unauthorized system access
Introduce malicious software
Scrape or reproduce website content
Use the website for unlawful purposes
Violations may result in restricted access and legal action.
14. Intellectual Property
All website content including:
Logos
Branding
Written content
Graphics
Service descriptions
are the property of Domaine Concierge LLC.
Unauthorized use, copying, or reproduction is prohibited.
15. Force Majeure
Domaine Concierge LLC shall not be liable for delays or failure to perform services due to circumstances beyond reasonable control, including but not limited to:
Natural disasters
Government actions
Vendor cancellations
Transportation disruptions
Weather conditions
Technology outages
16. Termination of Services
Either party may terminate services with reasonable notice unless otherwise stated in a service agreement.
The Company may terminate services immediately if:
Payments are overdue
Terms are violated
Safety concerns arise
Any outstanding balances remain payable.
17. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict of law principles.
18. Dispute Resolution
Before initiating legal action, both parties agree to attempt good faith negotiation to resolve disputes.
If resolution cannot be reached, disputes shall be handled through the appropriate courts located in the State of Florida.
19. Changes to Terms
Domaine Concierge LLC reserves the right to modify these Terms at any time.
Updates will be posted on this page with a revised effective date.
Continued use of services constitutes acceptance of updated Terms.
20. Contact Information
For inquiries regarding these Terms:
Domaine Concierge LLC
(503) 593 - 0633
sean@domaineconcierge.com
Last Updated: March 12, 2026
