FAQs

We act as your owners representative, on your behalf, to coordinate all of your property and lifestyle needs.

1. (Property Concierge)

   
   We coordinate all of your yearly scheduled property maintenance as well as any property services that arise as needed.

   Examples of yearly scheduled property maintenance include weekly landscaping, bi-annual window cleaning, routine pool care, and even yearly checks of your water heater.

   Examples of unscheduled property services could include and irrigation leak, a deep cleaning service from a spill, or replacing a broken or damaged item.

   
   a. (Asset Documentation)

   As part of your property concierge service we can help you document, track, and manage any of your valuables and assets. There are many reasons why this is very important. Examples of this could be documenting all of your valuable jewelry, luxury cars, boats, planes, art, or even wine collection. We use a dedicated app for all of our services and there is a specific section that is used to professionally track your assets and valuables correctly.

   
   b. (Home Watch)

   
   As part of your property concierge service, you are allotted a certain amount of hours each week dedicated to vendor coordination, quality control visits, and other kinds of property visits. As part of this, we can provide a home watch service for our clients that are gone for long periods of time. The home watch service is geared more towards checking thesecurity, maintenance, and functionality of your property. Examples of this could be regular, detailed checks (often 30+ points) of both the interior and exterior to identify issues like water leaks, mold, pest infestations, or security breaches. Although our normal property walks do keep an eye out for these things, our regular property walks are more for checking on the scheduled maintenance activities. We are more than happy to perform additional home watch services for our valued clients on our property visits.

2. (Lifestyle Concierge)

   
   We coordinate any additional lifestyle services that you may need. There is no minimum amount of work that needs to be coordinated and we are happy to help make your life easier any way we can.

   Examples of scheduled lifestyle concierge services could include having your pets groomed on a regular basis, weekly checks for packages and holding them for you, regular chauffeur services, or even helping coordinate yearly parties with professional party planners.

   Examples of other “on-call” type lifestyle concierge services could include help booking a last minute vacation with an agent, exotic car rentals, in-home spa treatments, floral arrangements, or possibly reservations at a restaurant.

1. We increase the quality of care your home receives, we extend its life, and we preserve its value!

   Is your property getting the care it deserves?

   Your luxury property requires a much more strict maintenance process than the average home.

   Without a professional coordinator, you are most likely reacting to issues instead of preventing them, as you would with a proactive maintenance process.

   Additionally, by using a quality service coordinator, you are adding a knowledgeable professional to your corner, who helps guarantee you receive only the highest quality of work.

2. We save you time.

   The average luxury property needs a minimum of about 4 hours a week of complete oversight and this doesn’t include any extra emergencies or projects that arise.

   You have better things to do than call service providers, vet their quality and professionalism, schedule property walks, collect estimates, sign documents, coordinate services, do quality control walks, and manage their yearly schedule.

   We take care of that for you!

   We act as your one-point-of-contact property and lifestyle coordinator to manage all of your service providers and 3rd party vendors.

3. We save you money.

   A preventative maintenance schedule also keeps the long term cost of home preservation lower than a reactive one.

   When things are well maintained, they tend to degrade or fail less often.

   Additionally, as the stewards of your property, we can catch small issues before they turn into larger, more costly ones.

4. We document your valuables and assets.

   Documenting assets helps with insurance optimization and claims protection, risk management and loss prevention, estate planning and wealth transfer, tax compliance and strategy, liquidity and exit planning, portfolio level visibility, legal protection and proof of ownership, lifestyle and operational efficiency, lending collateral and financial engineering, and legacy and curation.

5. We can respond to emergencies for you when you are away.

   If you live somewhere else or are just gone on vacation, who do you call when a problem arises? Furthermore, wouldn’t it be nice if someone checked on your home regularly to catch issues before they became larger emergencies?

   We can do that for you as part of our regular service!

6. One highly visible location to oversee all of your properties and assets.

   You have 24/7 access to our dedicated estate maintenance management app. Here you can see everything relating to your property from anywhere in the world!

Getting started is simple!

1. Reach out through our contact form, call us on our business phone, or send us an email and we’ll get right back to you.

2. We will schedule a discovery phone call, or even possibly do it with you when you first call. The discovery process involves hearing about you, your life, and any properties you would like us to oversee. We will also discuss our pricing, process, and why you can trust us with your most intimate details of your life.

3. If you choose to use our service, there is a quick yet thoughtful process of signing our service agreement and NDAs, arranging monthly payments, and signing any legal forms you may require of us.

4. Next, our initial property visit can take anywhere from a few hours to multiple visits across a few days to fully understand and document all maintenance your property requires. During this time, we are using our dedicated estate maintenance management app to fully document your property and all of its assets, systems, and services.

5. Next, we take on the task of sourcing and onboarding quality service vendors for all of your property maintenance needs. We are more than happy to work with any of your current vendors and will seamlessly integrate with them to avoid any unnecessary disruption in their service. Our process only helps your current providers by increasing their quality control and efficiency which helps produce an even better quality of work. Additionally, as part of the vendor onboarding process, we use our comprehensive knowledge to select the most qualified providers, make sure they carry the property licensing and insurance, and have them sign service agreements and NDAs to better protect you.

6. After this, we create your yearly property maintenance schedule, confirm with the vendors, and get pricing expectations. Eventually, we will have a complete yearly costing schedule for your records.

7. From here we start the main process of visiting your property on a recurring basis to meet with vendors, do quality control checks, and any other property walks that are needed. This is also the time when we can work in any lifestyle concierge services you may need.

8. Finally, let us know if there is anything else we can do to help you. Our goal is to make your life easier!

Yes, you can!

You are more than welcome to continue using your current service providers and our process seamlessly integrates with them.

Your current providers will only benefit from our process and the quality of service can only get better!

We work with a close network of highly skilled and trusted providers for any of your other service needs.

Yes, we can manage multiple properties for you.

In fact, as your one point of contact property and lifestyle coordinator, the more properties we manage for you, the more value we provide for you.

We can bring all of your scattered properties, service providers, maintenance schedules, assets, warranties, systems, and more under one easy to use app.

1. We treat your home as if it were our own! We are not just a business that coordinates for you to save you time, we put the same thought and care into every decision we make as if we were you.

2. No detail is too small. We invest time into understanding your property inside and out. Additionally, we create detailed and comprehensive scopes of work for each service with color coded maps, keys, line by line instructions, pictures, and more.

3. We have over 10 years experience estimating and managing all kinds of building and grounds services and have a comprehensive knowledge of the total care a property requires.

4. We have over 10 years experience working with subcontractors and have developed a great management process, from start to finish, that produces the highest quality of work.

5. We keep the ratio of clients/concierge managers low! This allows each concierge manager to give the most attention to their clients.

6. We utilize a special estate maintenance management app to thoroughly oversee your home. This app brings all important information into one location which increases efficiency and allows you to easily oversee what is happening.

We can help clients anywhere in the state of Florida! Because most of the work is documented on our specialized app, if needed, we can manage your property semi remotely.

However, we have a better and faster service for clients near the Central Florida area.

Our pricing is transparent and straight forward, with no hidden fees.

1. We charge a small onboarding fee to cover the time it takes to set up your property. This includes the initial visit, property documentation, the vendor sourcing/ vetting/ onboarding, and scheduling which usually takes 1 week.

2. Unlike most companies, we don't charge a percentage on top of the total cost of each service we manage. We keep things simple and straightforward. We charge a low monthly rate which gives you enough weekly hours to oversee all the work your property needs. The only costs you see are our regular monthly bill, which never changes, and the bill you get from the subcontractor. There are no surprise fees tacked on anywhere.

3. Our lifestyle concierge services are billed on a per hour basis and at a reduced rate compared to our regular property concierge services which are billed monthly for a set amount.

You can reach us anytime via our contact page, phone, or email. We aim to respond quickly—usually within one business day.

sean@doomaineconcierge.com

(503) 593-0633

There is no one answer for this as every luxury home and insurance situation is different.

However, multi-million dollar estates usually do require rigorous, documented preventative maintenance to maintain insurance coverage, often to a much higher standard than typical homes.

While insurance covers sudden, accidental damage, it does not cover damage resulting from neglect, wear and tear, or long-term deterioration. 

Insurers for high-value homes, such as Chubb, PURE, or AIG Private Client Group, often require proactive maintenance to protect their high-value assets. 

Why Maintenance is Mandatory for High-End Insurance

• Preventing Claim Denials: If a $50,000 floor is ruined by a water leak from a pipe that showed signs of corrosion for years, insurers may deny the claim, arguing the damage was caused by neglect, not a sudden accident.

• Insurability and Renewals: A lack of regular maintenance can lead to increased premiums, or in some cases, cancellation of the policy entirely.

• Specialized Systems: Modern, large estates often feature complex, integrated technology (climate control, smart systems, security) that require ongoing, professional maintenance to prevent failures. 

Key Maintenance Areas for High-Value Properties

Insurers of high-value homes focus on preventing large-loss incidents, including: 

• Water Damage Prevention: The most common cause of claims, necessitating regular inspections of roofs, gutters, plumbing systems, and the installation of automatic water shut-off systems.

• Structural Integrity: Regular inspection and care for custom finishes, historical elements, and high-end exterior materials.

• Mechanical Systems: Routine servicing of HVAC and electrical systems to prevent fire and catastrophic failures.

• Groundskeeping & Security: Security is critical, requiring functional systems and managed landscaping to minimize risks. 

Best Practices to Keep Coverage Intact

1. Document Everything: Keep a strict, detailed log of all maintenance activities, inspections, and repairs, including receipts and before-and-after photos.

2. Use Professionals: Luxury property managers or specialized contractors should be used for maintenance to ensure it meets high standards.

3. Proactive Risk Management: Implement loss control measures, such as installing security, fire, and water protection systems, which can sometimes reduce premiums.

4. Regular Appraisals: Professional appraisals (every 3–5 years) ensure the coverage limits match the current, true replacement cost of the estate.