FAQs
(Frequently Asked Questions)
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We act as an owners representative, on your behalf, to coordinate all of your property and lifestyle needs.
(Property Concierge)
We coordinate all of your yearly scheduled property maintenance as well as any property services that arise as needed.Examples of yearly scheduled property maintenance include weekly landscaping, bi-annual window cleaning, routine pool care, and even yearly checks of your water heater.
Examples of unscheduled property services could include and irrigation leak, a deep cleaning service from a spill, replacing a broken or damaged item.
a. (Asset Documentation)As part of your property concierge service we can help you document, track, and manage any of your valuables and assets. There are many reasons why this is very important. Examples of this could be documenting all of your valuable jewelry, luxury cars, boats, planes, art, or even wine collection. We use a dedicated app for all of our services and there is a specific section that is used to professionally track your assets and valuables correctly.
b. (Home Watch)
As part of your property concierge service, you are allotted a certain amount of hours each week dedicated to vendor coordination, quality control visits, and other kinds of property visits. As part of this, we can provide a home watch service for our clients that are gone for long periods of time. The home watch service is geared more towards checking thesecurity, maintenance, and functionality of your property. Examples of this could be regular, detailed checks (often 30+ points) of both the interior and exterior to identify issues like water leaks, mold, pest infestations, or security breaches. Although our normal property walks do keep an eye out for these things, our regular property walks are more for checking on the scheduled maintenance activities. We are more than happy to perform additional home watch services for our valued clients on our property visits.(Lifestyle Concierge)
We coordinate any additional lifestyle services that you may need. There is no minimum amount of work that needs to be coordinated and we are happy to help make your life easier any way we can.Examples of scheduled lifestyle concierge services could include having your pets groomed on a regular basis, weekly checks for packages and holding them for you, regular chauffeur services, or even helping coordinate yearly parties with professional party planners.
Examples of other “on-call” type lifestyle concierge services could include help booking a last minute vacation with an agent, exotic car rentals, in-home spa treatments, floral arrangements, or possibly reservations at a restaurant.
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Getting started is simple!
Reach out through our contact form, call us on our business phone, or send us an email and we’ll get right back to you.
We will schedule a discovery phone call, or even possibly do it with you if you call. The discovery process involves hearing about you, your life, and any properties you would like us to oversee. We will also discuss our pricing, process, and why you can trust us with your most intimate details of your life.
If you choose to use our service, there is a quick yet thoughtful process of signing our service agreement and NDAs, arranging monthly payments, and signing any legal forms you may require of us. Our goal is to address the services we provide, our role and relationship to you, the client, and any important things that can protect us.
Our initial property visit can take anywhere from a few hours to multiple visits across a few days to fully understand and document all maintenance your property requires. During this time, we are using our dedicated estate maintenance management app to fully document your property.
Next, we take on the task of sourcing and onboarding quality service vendors for all of your property maintenance needs. We are more than happy to work with any of your current vendors and will seamlessly integrate with them to avoid any unnecessary disruption in their service. Additionally, we are not adding any extra stress to their service, our only aim is to aid them as much as possible to help produce the highest quality work. As part of the vendor onboarding process, we can use our comprehensive knowledge to select the most qualified businesses, make sure they carry the property licensing and insurance, and can have them sign agreements and NDAs to better protect you, the client.
After this, we create your yearly property maintenance schedule, confirm with the vendors, and get pricing expectations. Eventually, we will have a solid yearly costing schedule.
From here we start the main process of visiting your property on a recurring basis to meet with vendors, do quality control checks, and any other property walks that are needed. This is also the time when we can work in any lifestyle concierge services you may need.
Finally, let us know if there is anything else we can do to help you. Our goal is to make your life easier!
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We treat your home as if it were our own! We are not just a business that coordinates for you to save you time, we put the same thought and care into every decision we make as if we were you.
No detail is too small. We invest time into understanding your property inside and out. Additionally, we create detailed and comprehensive scopes of work for each service with color coded maps, keys, line by line instructions, pictures, and more.
We have over 10 years experience estimating and managing all kinds of building and grounds services and have a comprehensive knowledge of the total care a property requires.
We have over 10 years experience working with subcontractors and have developed a great management process, from start to finish, that produces the highest quality of work.
We keep the ratio of clients/concierge managers low! This allows each concierge manager to give the most attention to their clients.
We utilize a special estate maintenance management app to thoroughly oversee your home. This app brings all important information into one location which increases efficiency and allows you to easily oversee what is happening.
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You can reach us anytime via our contact page, phone, or email. We aim to respond quickly—usually within one business day.
(503) 593-0633
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Our pricing is transparent and straight forward, with no hidden fees.
We charge a small onboarding fee to cover the time it takes to set up your property. This includes the initial visit, property documentation, the vendor sourcing/ vetting/ onboarding, and scheduling which usually takes 1 week.
Unlike most companies, we don't charge a percentage on top of the total cost of each service we manage. We keep things simple and straightforward. We charge a low monthly rate which gives you enough weekly hours to oversee all the work your property needs. The only costs you see are our regular monthly bill, which never changes, and the bill you get from the subcontractor. There are no surprise fees tacked on anywhere.
Our lifestyle concierge services are billed on a per hour basis and at a reduced rate compared to our regular property concierge services which are billed monthly for a set amount.
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We can help clients anywhere in the state of Florida! Because most of the work is documented on our specialized app, if needed, we can manage your property semi remotely.
However, we have a better and faster service for clients near the Central Florida area.